Pathetic Service on claims

I have been with Old Mutual Insure for many years. For such a big and well renowned Company there service has deteriorated to a point that their service is outright pathetic. What happened to making your claim experience stress free as their website claim? They quick to call or take premiums but not quick when it comes to claims. You call the Call Centre then you either get cut off and have to call several times only to be told that they will get the advisor dealing with the claim to contact you. 5 days now and there is absolutely no movement on a claim that is of utmost important such as a cellphone. Without it one loses business but guess that’s not important because the loss is not on OM insure. Very unfriendly advisors and very *********** I must say. Get told wait the assessor will call you? When??? - 2021? Because they are not at liberty to say when the assessor will contact you. If it’s not they were waiting for quotes to see if claim needs to be assessed then it’s some other useless excuse. So today is a Saturday & oh wow Advisors are having holiday nevermind the fact that the client is losing business because of their incompetency. You complain and get sent an email saying so and so will investigate and provide feedback in 5 days after you already sitting with a number of reference numbers. WoW just WoW is all I have to say... I would not recommend OM insure to anyone as mentioned above their service is pathetic and their staff are useless and ***********.