1 reviews | Active since Dec 2016
Pathetic service on claim
<p>My car's wheels were ****** off and I filled in the forms , reported to police the whole process was followed.</p> <p>this was day 1. </p> <p>I followed up every single day with the broker to no satisfaction.</p> <p>I am on day 12 now after numerous promises by probably the whole department in M&F claims. </p> <p>They claim a 24h SLA to appoint an assesor. haha what a JOKE, my car is still on bricks.</p> <p>I am on day 12 now and no assessor yet.</p> <p>DOES ANYONE HAVE THE PERSONAL CELLNO OF ANY OF THE BOARD OF DIRECTORS OR EVEN RAIMOND SNYDERS??</p>
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Mutual and Federal Customer Experience
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
still not resolved and it gets worse...after assessment was done they confirmed paying out the claim...only the next day after they confirmed payment via mail cancelled and call to say that they are writing the car off. Yet another bad day and claim now on day 13 and car still on bricks. PATHETIC service. Time to start look for a reputable company. My email **********
still not resolved and it gets worse...after assessment was done they confirmed paying out the claim...only the next day after they confirmed payment via mail cancelled and call to say that they are writing the car off. Yet another bad day and claim now on day 13 and car still on bricks. PATHETIC service. Time to start look for a reputable company. My email **********