PATHETIC SERVICE FROM OMUTUAL iNSURE

I will seriously advise anyone not to support this company. They are extrelemy insensitive, slow in processing a claim besides hide behind their service level agreement (SLA). I was thrown this policy each time I requested urgency on the matter. Afterall, they still never met this SLA and when I finally received an approval, they advised that the repairirer is closed and that I must make arrangements with them. OuMutual staff and management are absilutely insensitive, rude, and ***********. With no energy, passion and committent to assist their client. They somply do not care about their well being of their clients. My complaints to managemet fell on deaf ears and I never received a call to apologize for the inconvenience or did they check how we were doing.. I have been with Oumutual for over 25 yeras with a non claim bonus for over 15 yeras. I have many vehicles insured through them, with many other products as well( life cover, structural, household, etc.).Before this horrid experience, I was on the verge of moving my other policies to this company, but stopped. I intend moving away from OuMutul as I am convinced that they are not serious about their business and this identified through their blatent approach, and commitment, with no passion sensitivity, dedication nor care, makes it extremely hard to pay for this service and to remain loyal. They drag their feet, and we had to prompt for feedback. It was like they were doing us a favour. There are other companies out that I will be engaging whom will appreciate my business. It was a horrid experience and thought differently prior to this. I guess the only time one gets to know is when you need tge assistance. Even when I told them that the matter will be escalated to their CEO, they ever bothered. This further demonstrates their respect for their seniors and theri don't care attitude. These are reasons for clients opting out. They seriously need to align to the industry standards and service their clients better.