Pathetic service from Old Mutual Insure

On 2Dec24 i've requested a quote for my car and home insurance with Old Mutual Insure - Assisted my Khanyisile Madlala. We agreed that the first instalment would go off my payslip at the end of Feb25.

When i received my payslip in Jan25, i was surprised to see this deduction. I immediately queried this and was advised by Desma Blaauw that I would be refunded.

I've send this query through around 22Jan25 already. Today it is 29Jan25 and no one is getting back to me regarding my refund. Nu'haa Mallick referred this to Simeon Knight to refund me. Simeon promised Nu'haa that he would call me. I've been sending so many follow ups and even tried calling Nu'haa, but there's no answer and Simeon is not getting back to me or advising when i will receive my refund.

This is totally unacceptable, as we did not agree for the deduction for Jan25. There is recordings available to confirm this.

I expect Old Mutual Insure to refund me immediately, as this is a mistake on their side and not mine. I don't have to be the one who always follows up. If this is how I get treated with a query, I'm worried about what will happen at claim stage. And really considering cancelling everything.

This service is pathetic to say the least