Pathetic service from Mutual & Federal

I am the third party, Mutual & Federal drove into me. This happened a month back. I am struggling with my only car to get to work and to get my kids to the school. First I struggled with the broker. Now with M&F. My claim was registered the 12 May 2015 since then nothing has happened. I have to phone in the whole time and follow up and then there is some lame excuse that there is documents outstanding. If the third party service is so bad then I will never recommend a client to join M&F insurance because then the service is overall bad. This was not even my fault I now I have to get penalized and struggle with a bumped car. Pathetic