CR
Candice R

1 reviews | Active since Aug 2017

04 Aug 2017, 20:25

Pathetic Service from Consultant of Mutual and Federal RMS Brokers/ TP Premier services

<p>I currently have a claim with Old Mutual RMS Brokers. I have had extremely poor service from Raeleen Pillayand employee of working on behalf of Old Mutual for RMS Brokers. Raeleen Pillay is the lady who had been assigned to a claim that I have for insurance on my vehicle however, this lady has not contacted me regarding my claim. Today when I had finally got a hold of her after many days she had shouted and made bad statements towards me as if I needed her assistance on a personal capacity rather than her to have helped me on business level. I was shocked at this type of behavior that had been displayed. Prior to this day on my initial conversation with Raeleen Pillay had the Very same bad attitude to which I had made mention of this to her manager. There is no excuse for this type of poor service that I had received from Old Mutual RMS Brokers. </p> <p> </p> <p>For most of the time she hadn't returned calls or rep**** to emails and above all she treats clients without any respect what so ever. Totally frustrated with this pathetic service. </p> <p> </p> <p>Regards Candice</p> <p>Share<br />Follow<br />Like<br /> </p> <p> </p> <p>Facebook Comments:<br /> <br /> <br />Report this review<br />Legal | Privacy Policy</p>

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Replies (2)
Old Mutual Insure
Old Mutual Insure's reply07 Aug 2017, 08:10
Official

Thank you for bringing the above matter to our attention.

We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.

We are investigating your concerns and will revert soonest.

Regard’s

Old Mutual Insure Customer Experience

Old Mutual Insure
Old Mutual Insure's reply05 Sept 2017, 09:32
Official

Dear Candice Ramsamy

Response to your complaint

Reference number: ***

Claim Number: 232133

Thank you for your email, we have investigated your complaint, please accept our apology and rest assured that we have taken the necessary steps to make sure that this complaint is rectified. Premier Claims services are in the process of drawing up an amended settlement and will forward to you shortly.

Thank you for sharing your experience with us as this helps us to improve our service to our customers continually.

We remain committed to providing excellent service to our customers.

Regards

Complaints Resolution Officer

Abdul Methar