PATHETIC SERVICE EMPTY PROMISES

On the 19th December a claim was lodged, YES more than a month later , all we received is excuses and no feedback. The next day someone was sent out to assess the problem , to date we keep getting promises and promises. With the amount of phone calls made , i could have afforded a new fridge. You get posted from Peter to Paul , after spending 30 minutes waiting on someone to reply.

Can you imagine in this heatwave we having , having to be without a fridge. This is utterly pathetic, embarrassing as i have to ask my neighbours to keep my perishables cool. Imagine getting up at 3am in the morning to take the milk out the the deep freezer for coffee and porridge in the morning. But beware to skip one month payment , and your will be made null and avoid. You want your money every month however when it comes to service you DO NOT deliver.

Please tell me how do you live up to your motto , VALUE FOR CUSTOMERS . Where is the value??? How do you value your clients???

Please escalate this problem to someone who is trained to deal with customers and who has knowledge of the service industry.

Claim number :***