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c.s.c.roesch c.s.c.roesch
1 reviews | Active since Dec 2016
20 Apr 2026, 18:09
Pathetic Service
Pathetic service. Waiting for 3 weeks and counting after a direct lightning strike for a resolution. Still no light at the end of the tunnel. They try everything they can to delay the claim. Probably hoping to reject it for some or other technicality. NEVER TRUST THEM WITH YPUR INSURANCE!
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Old Mutual Insure's replyOfficial
20 Apr 2026, 18:11Dear Christo
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply20 Apr 2026, 18:11
Official
Dear Christo
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement