Pathetic Service

Called in for a gyser leak this morning. The agents are absolutely pathetic in their service. There is just no energy, rude and when I asked what exactly I'm covered on, I was told they don't know. Then there is quietness on the line, with no acknowledgement at intervals that they are working on your matter. I thought i was cut off at time.They take their time at their own pace, finally provide reference numbers that when I called back with the same, the agent tells me the the incident is not logged. I asked to speak to the supervisor, They placed me on hold, I guess to frustrate me until you cut the call, of which I did. I have been with this company for close to 25 years and never used them much in many years. Now that I require basic service, it's a mission. This is a huge disappointment and the company must ensure that they **** out those that does not portray ethics and professionalism, people whom think they doing us a favour. Afterall, the company to be equally blamed for picking up such shoddy service long before.