Pathetic service and no follow up till today

<p>I submitted a claim for house contents on the 20th if February but till today there has been no feedback, no correspondence to say how's the investigation going , no assessor has been assigned to go home and check ,even ofter 39 that I was informed about . It's funny that we pay every month yet we get the most pathetic service . Instead now I'm the one who needs to follow up . To think I spoke highly of these people </p>