MN
Mangalani N
1 reviews | Active since Sept 2015
03 Feb 2022, 14:49
Pathetic Service
Sent emails to Old Mutual Insure to add an item to my policy they respond to the email I sent to add my sisters item on her policy to say it has been actioned yet for my policy nothing I need to keep resending the same email and getting zero response. Pathetic really.
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Replies (2)
Old Mutual Insure's replyOfficial
04 Feb 2022, 09:19Dear Mangalani
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply04 Feb 2022, 09:19
Official
Dear Mangalani
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
MN
Mangalani N's updateReviewer Update
08 Feb 2022, 12:26Are you still investigating? So to add a watch on my policy needs investigation if this is how you treat me now I can imagine what will happen at claim stage.
MN
Mangalani N's update08 Feb 2022, 12:26
Reviewer Update
Are you still investigating? So to add a watch on my policy needs investigation if this is how you treat me now I can imagine what will happen at claim stage.