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edwardmcdonald E
1 reviews | Active since Jul 2016
03 Jun 2023, 11:29
Pathetic service
Pathetic service. Logged a call for a blocked drain on Thursday. Contractor was sent out but didnt have the correct equipment. Kept on following up and then you hear it will be followed up for the contractor to return. How long must a person still wait and why is this not treated as an emergency?
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Old Mutual Insure's replyOfficial
05 Jun 2023, 07:53Dear Edward
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply05 Jun 2023, 07:53
Official
Dear Edward
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement