MN
Mangalani N
1 reviews | Active since Sept 2019
22 Jun 2021, 08:35
Pathetic service
Sent a email for my banking details to change and was sent a form which I completed got a email about problems with the form. So on Friday when u don't find money in the old account it will become my problem. Can u guys also explain why my sister was told that there is no pedi speaking agent to call my father for vehicle insurance?
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Old Mutual Insure's replyOfficial
22 Jun 2021, 09:07Dear Mangalani Ngobeni
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply22 Jun 2021, 09:07
Official
Dear Mangalani Ngobeni
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand