PATHETIC SERVICE!!!

I have been with Mutual & Federal for over 12 years and I have always raved about their service in the past, WELL NO MORE!!!!! we had a huge storm a MONTH ago in JHB & I am still waiting for M&F to sort out the damages etc, They send me a list of contractors and NOT ONE contractor on their list were what we required, I get told to find a contractor,,,,then they say as they NOT ON THEIR LIST they will pay me & I must pay the contractor, a MONTH LATER and still no payments!!! their excuse???? they have centralized their accounts etc,,,, and we must be patient!!! well January 2016 BYE BYE M&F after 12 years!!!