Pathetic service

I asked people to please log a claim for me. email address [Email Removed]<br> Personal lines contact center.<br> That was on the 31st of August 2015<br> On the 2nd of September 2015 I asked if there was any response on my claim and they said they sent it through.<br> 3rd of September I called the claims department, and there was no claim logged. And the lady was very rude, she had a bad attitude.<br> I then spoke to a lady called Francis Snyders who helped me and eventually logged the claim. The plumbers where there and repaired the geyser. And until today my ceiling has not been repaired or any correspondence has been heard of. I am now out the country and would like answers via email.<br> I also would like to know who the lady was who served me and was rude.<br> I would also like to see the email from [Email Removed] to show that they did indeed send the mail to claims<br> <br>