Pathetic service

I am not a M&F client but have a 3rd party claim as one of their clients drove in to my car. Eventually they agreed to pay the claim and sent me a form to complete with my bank details on which I submitted on 09/07.<br> I understand this could take time but every time we have tried to call the rep Mellissa who is dealing with this claim to follow up, it always takes at least 5 to 10 min to get through and once you get through the call is disconnected so to date I have not personally been able to talk to Mellissa to find out the progress of my claim.<br> either M&F have a very faulty telephone system or the rep is just cutting me off all the time but either way I am very glad I am NOT a client of theirs and will certainly being telling anyone else who is a client or wishes to become a client to seriously reconsider as the service is very very poor.<br> I am not interested in Melissa calling me but rather a manger who has reprimanded her for this poor service.<br> <br>