Pathetic service

<p>An M& F client knocked my car on the 16th January 2016.. i was not contacted by MF i contacted them.. and even today iv still been contacting them as my monies to fix my car had to paid out already. 5-7 working day since the 10 February and no payout i contacted Melissa Jooste and i was told there was a delay.. no one has ever let me know about a delay.. and today 3 days later still no contact from Melissa Jooste... incompitants at Mutual and Federal disgusting.. she hasnt called me back after promising to get back to me that very day. . And to top it all off they request quotes for the damage and only pay you out 50% of the quote when its their client that was at fault .... My car has been standing for a month and no one shows any compassion at MF... sad but true ill remind myself never to become a MF client.... </p>