AJ
Amanda J

1 reviews | Active since Apr 2015

03 Jul 2018, 08:19

Pathetic refund service

Policy ********** was cancelled 2017 already and re-opened by the existing broker to open a claim, policy was never cancelled. Query for a refund was logged and a month down the line and still no funds paid back. Cannot understand why money is taken with a smile but one need to beg for your own money due to you!!!

0
Replies (1)
Old Mutual Insure
Old Mutual Insure's reply04 Jul 2018, 08:07
Official

Dear Amanda

Thank you for bringing the above matter to our attention.

We hereby acknowledge receipt of your complaint, we will refer this complaint to the relevant department for further assistance.



Old Mutual Insure Customer Experience