DO
Dineo O

1 reviews | Active since May 2022

26 May 2022, 16:26

Pathetic ***** and ********

Old Mutual at it again. I was promised that my car will be ready 25 or 26 May 2022. Guess what, today is 26 May 2022. My car has not been delivered. Car hire was canceled on Monday, I extended it on my personal account until today, knowing that my car will be here today. Courtesy car has been collected, and now Old Mutual ******* are saying they extended car hire. Car hiring company called reminding me that the car is due back today. I told them their office came to collect it.

Not I am without a car(mine nor courtesy). But I made a plan, of which Old Mutual insure will cover the costs(come rain or sun shine), whether they like it or not. In the next 30 to an hour and half, if I still don't have a car, I'll make other alternative arrangements, of which Old Mutual will pay(come rain or sun shine).

0
Replies (1)
Old Mutual Insure
Old Mutual Insure's reply27 May 2022, 11:17
Official
 Dear Dineo Complaint about service   We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter review for further communication regarding this matter.  We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.  We look forward to resolving this matter in a manner that you will find satisfactory.  Yours sincerely  Consultant: Complaints Claims | People & Brand