1 reviews | Active since Oct 2015
Pathetic and Slow Service
<p>I have been without a car for about 3 weeks now. I pay my premuims on time and now that I am claiming because a Taxi driver knocked me from behind Mutual and Federal is taking almost 3 weeks now to have the Assessor aprove the Repairs. My car has been with the Panel beaters while I have to Uber to work, each time I call them to ask for progress they tell me the Assesor has not approved all the repairs.</p> <p>Why must I suffer, does Mutual and Federal have capacity issues, do they need more assessors? Or can they not afford to pay assessors? or do they just have assessors that don not understand that people pay for their cars and for insurance because they need their cars. Why am I being given such ****py service? Can Ricardo Ferly do his job and approve the repair invoice from Estate Panel Beaters?????I need my car!!!</p>
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest.
Regard’s
Mutual and Federal Customer Experience
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest.
Regard’s
Mutual and Federal Customer Experience
Dear Odwa
Response to your complaint
Reference number: MF-***
Claim Number: ***
Thank you for your email. We have investigated your complaint and have concluded that the error was on our side. Please accept our apology and rest assured that we have taken the necessary steps to make sure that this complaint is rectified. We have authorized repairs on the 19/05/2017 at Estate Panelbeaters in Sandton.
Thank you for sharing your experience with us as this helps us to improve our service to our customers continually.
We remain committed to providing excellent service to our customers.
Regards
Complaints Resolution Officer
Abdul Methar
Dear Odwa
Response to your complaint
Reference number: MF-***
Claim Number: ***
Thank you for your email. We have investigated your complaint and have concluded that the error was on our side. Please accept our apology and rest assured that we have taken the necessary steps to make sure that this complaint is rectified. We have authorized repairs on the 19/05/2017 at Estate Panelbeaters in Sandton.
Thank you for sharing your experience with us as this helps us to improve our service to our customers continually.
We remain committed to providing excellent service to our customers.
Regards
Complaints Resolution Officer
Abdul Methar