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Mpodi M
1 reviews | Active since Aug 2018
12 May 2026, 13:11
Over changed for house insurerance
I am struggling to get clarity regarding my house insurerance. I think I am over changed. I have been trying to call and even going into old Mutual stores, I am not getting feedback.
Pls act on this matter
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Old Mutual Insure's replyOfficial
12 May 2026, 13:19Dear Mpodi
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply12 May 2026, 13:19
Official
Dear Mpodi
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement