KL
Kobus L
1 reviews | Active since Apr 2019
02 Mar 2025, 15:53
One star is one too many…
Not impressed at all.
Passing responsibility I am paying for back to me to make arrangements I am used to insurance companies making.
Time to get alternative options as soon as possible.
Helpful (0)
Replies (2)0
Replies (2)
Old Mutual Insure's replyOfficial
03 Mar 2025, 15:01Dear Kobus
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply03 Mar 2025, 15:01
Official
Dear Kobus
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
KL
Kobus L's updateReviewer Update
12 Mar 2025, 11:36Almost two weeks later and basically no progress on this.
Claim was submitted on the 7th of February.
This is ridiculous.
Claim was submitted on the 7th of February.
This is ridiculous.
KL
Kobus L's update12 Mar 2025, 11:36
Reviewer Update
Almost two weeks later and basically no progress on this.
Claim was submitted on the 7th of February.
This is ridiculous.
Claim was submitted on the 7th of February.
This is ridiculous.