HM
Hilda M
1 reviews | Active since Sept 2009
14 Sept 2022, 15:17
One of the worsr insurance companies.
If I can give a zero star, I would have done that. Dont ever use their policies. Also want to increase the premium with 20%. And they are *****s and use useless service providers that do not come back on urgent claims. And they try and not pay claims in every possible way.
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Old Mutual Insure's replyOfficial
15 Sept 2022, 09:03Dear Hilda
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply15 Sept 2022, 09:03
Official
Dear Hilda
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement