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Item: Old Mutual Insure
Rating: 1
Author: Bukelwa M

Hello Peter ,please help me. I was involved in an accident last year 31 August, truck driver hitted my car.I called his company and they gave me their insurance information .I've made a claim and they have not paid. I have submitted everything they requested me to submit, I'm the one who's always doing follow up,they don't call me .Please help me,Thank you

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Replies (1)

Old Mutual Insure's replyOfficial

14 Jan 2022, 11:05

Dear Bukelwa

Complaint about service

We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter review for further communication regarding this matter.

We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.

We look forward to resolving this matter in a manner that you will find satisfactory.

Yours sincerely

Consultant: Complaints Claims | People & Brand

Old Mutual Insure's reply14 Jan 2022, 11:05

Official