CW
Claudine W
1 reviews | Active since Aug 2012
09 Dec 2020, 09:31
ONE Insurance Underwriting Managers
ONE Insurance Underwriting Managers (Pty) Ltd underwrites on behalf of Mutual & Federal Risk Financing Limited, a licensed Non-Life Insurer member of the Old Mutual Group.
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Claudine W's updateReviewer Update
09 Dec 2020, 09:36Terrible Third Party Customer Service.
Their client Peet Neethling Construction, hit my vehicle from behind in September 2020, and to date the claim has not been resolved. We have made numerous calls and sent emails for this to be resolved to ONE Insurance Underwriters and still this has not been resolved.
How do I escalate this to someone who will actually respond.
Their client Peet Neethling Construction, hit my vehicle from behind in September 2020, and to date the claim has not been resolved. We have made numerous calls and sent emails for this to be resolved to ONE Insurance Underwriters and still this has not been resolved.
How do I escalate this to someone who will actually respond.
CW
Claudine W's update09 Dec 2020, 09:36
Reviewer Update
Terrible Third Party Customer Service.
Their client Peet Neethling Construction, hit my vehicle from behind in September 2020, and to date the claim has not been resolved. We have made numerous calls and sent emails for this to be resolved to ONE Insurance Underwriters and still this has not been resolved.
How do I escalate this to someone who will actually respond.
Their client Peet Neethling Construction, hit my vehicle from behind in September 2020, and to date the claim has not been resolved. We have made numerous calls and sent emails for this to be resolved to ONE Insurance Underwriters and still this has not been resolved.
How do I escalate this to someone who will actually respond.
Old Mutual Insure's replyOfficial
10 Dec 2020, 09:04Dear Claudine Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Consultant: Complaints Claims | People & Brand
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply10 Dec 2020, 09:04
Official
Dear Claudine Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Consultant: Complaints Claims | People & Brand
Consultant: Complaints Claims | People & Brand