Once again the Old Mutual Elite chauffeur service didn't work

I only have praise for Old Mutual Insure itself. Although their menu on the telephone is very confusing. If you want to book a driver or chauffeur service you need to click option 1 for emergency. BUT if you want to book a driver/chauffeur service... Then you need to book at least 2 hours before. I didn't do that because my previous experiences, yes more than 1... was that if you book a few days beforehand they won't come to pick you up. So after 25 min, had to phone back because the one that promised to phone me back never did, on the telephone I was promised a driver to pick us up in Stellenbosch. I couldn't book a return I was told because you are only allowed to book 1 way per day! Interesting. How do you get back if they picked you up? So a note of warning, don't count on their complimentary chauffeur service. A very sad thing. The policy shows you are entitled to something, but it doesn't work at all. Maybe Old Mutual Elite needs to take it out of the policy and rather give discount for something they can't promise because it doesn't work.