RH
Richard H
1 reviews | Active since Dec 2014
09 Nov 2023, 13:26
On 30 October Satisha Ramlall sent me an email on policy number *** and also asked me to share my experience in dealing with OMI
On 30 October Satisha Ramlall sent me an email on policy number *** and also asked me to share my experience in dealing with OMI. It is now 9 November and despite the Escalation of the matter by Satisha I have not heard from her despite a reminder on 3 November. Hence my rating.
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Old Mutual Insure's replyOfficial
09 Nov 2023, 13:33Dear Richard
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply09 Nov 2023, 13:33
Official
Dear Richard
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement