QL
Quentin L
1 reviews | Active since Feb 2026
08 Jan 2026, 13:18
Omnisure/FDA no issue putting your live at risk.
Have Insurance with Omnisure my broker is FDA on the 9th of December storms demage our electric fence The insurance send a accessor to come and inspected the fence they called said the claim has been approved. We must send the AOL for payment. Now today they called and said there is a problem on payout. This is very bad as our lives are at risk and also the property and no one at FDA and Omnisure don't care about the safety of their clients. I am letting the world know if something happen to us or our goods at this address we will keep them accountable for everything.
Helpful (0)
Replies (8)0
Replies (8)QL
Quentin L's updateReviewer Update
08 Jan 2026, 13:45MFDA138894 Broker FDA
QL
Quentin L's update08 Jan 2026, 13:45
Reviewer Update
MFDA138894 Broker FDA
Old Mutual Insure's replyOfficial
08 Jan 2026, 13:49Dear Quentin
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply08 Jan 2026, 13:49
Official
Dear Quentin
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
QL
Quentin L's updateReviewer Update
12 Jan 2026, 10:20Still nothing there has been ******ies in the area and the insurance is ignoring our claim.....
QL
Quentin L's update12 Jan 2026, 10:20
Reviewer Update
Still nothing there has been ******ies in the area and the insurance is ignoring our claim.....
QL
Quentin L's updateReviewer Update
12 Jan 2026, 12:14Good day Nfosa
Please see rejection of claim as we challenge the information attached.
The roots is not on our side but on the neighbors side and we don't have access to the next door house so we couldn't see the damage of the ****s and roots. The problem only started with the big rains we had over December 2025. This is an unforseen event we couldn't prevent.
We also been struggling with a electric fence to be fixed by the insurer been more than a month after approval has been sent then on pay out the have a problem. There has been ******ies in the area and we can be the next target and the broker is taking this lightly. The damage to the fence was due to a break in the insurance claims so I ask you...
Please review this and advise.
Kind regards
Jemima Lindeque
QL
Quentin L's update12 Jan 2026, 12:14
Reviewer Update
Good day Nfosa
Please see rejection of claim as we challenge the information attached.
The roots is not on our side but on the neighbors side and we don't have access to the next door house so we couldn't see the damage of the ****s and roots. The problem only started with the big rains we had over December 2025. This is an unforseen event we couldn't prevent.
We also been struggling with a electric fence to be fixed by the insurer been more than a month after approval has been sent then on pay out the have a problem. There has been ******ies in the area and we can be the next target and the broker is taking this lightly. The damage to the fence was due to a break in the insurance claims so I ask you...
Please review this and advise.
Kind regards
Jemima Lindeque
QL
Quentin L's updateReviewer Update
12 Jan 2026, 14:46Best is up until now no email nothing think before you insure with them or FDA
QL
Quentin L's update12 Jan 2026, 14:46
Reviewer Update
Best is up until now no email nothing think before you insure with them or FDA
QL
Quentin L's updateReviewer Update
12 Jan 2026, 15:27Dear Mr/Mrs Lindeque
Your case has been received by the NFO. Your case reference number is: ***. We will be in touch in due course.
Your case has been received by the NFO. Your case reference number is: ***. We will be in touch in due course.
QL
Quentin L's update12 Jan 2026, 15:27
Reviewer Update
Dear Mr/Mrs Lindeque
Your case has been received by the NFO. Your case reference number is: ***. We will be in touch in due course.
Your case has been received by the NFO. Your case reference number is: ***. We will be in touch in due course.
QL
Quentin L's updateReviewer Update
13 Jan 2026, 12:44Any feedback on fence claim
QL
Quentin L's update13 Jan 2026, 12:44
Reviewer Update
Any feedback on fence claim
QL
Quentin L's updateReviewer Update
13 Jan 2026, 13:25This is 2 claims the electric fence still not fixed it's a urgent claim as our safety is at risk want to know on fence claim
QL
Quentin L's update13 Jan 2026, 13:25
Reviewer Update
This is 2 claims the electric fence still not fixed it's a urgent claim as our safety is at risk want to know on fence claim