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Claudine H
1 reviews | Active since Apr 2021
25 May 2021, 12:23
Omnisure: Shocking Service
A while ago I wrote that my mom, after selling her house, still paid Omnisure for 11 months, although the new owner was already paying her insurer for the house. Old Mutual came back to me, and promised to rectify the situation. That was roughly 5 months ago, and I they have yet to revert to me.
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Old Mutual Insure's replyOfficial
25 May 2021, 13:44 Dear Claudine Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply25 May 2021, 13:44
Official
Dear Claudine Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand