Omnisure is the worst insurance to be with, they take your money but cannot provide efficient service

I have met with an accident on 30 August 2019, today is the 9 September 2019 and omnisure which is old mutual have still not picked up the vehicle from the towing company, I am a female who has been left stranded with no answers uptil today I have spoken to Maputi, Sabelo Gwala, Mathiko Ntakiwa, Nokuthala, Karabo who doesn't provided constructive feedback, Karabo promised me the vehicle will be picked up on Monday today is Monday and nothing has been done, it's in the recordings, I even spoke to Nahim Ismail a so called team leader who took my claim number down and said he was going to call back, it's be like 3 hours now and no call, I feel so helpless and feel like this was the worst choice I made in my life to be part of an insurance like this, I have my retirement annuity and savings with old mutual, I infact feel like cancelling all of this because of the run around I am given. Consultants are telling me they don't understand why the payment has not been made for towing to take place to the panel shop.