1 reviews | Active since Feb 2017

14 Jul 2019, 21:31

Omnisure

So on the 30th of May 2019, one of Omnisure’s clients drove into my vehicle inside a traffic circle, I had right of way, omnisure’s insured confirmed that she was focusing on a truck across the street at the time of the incident and that she never saw me coming thus she drove into my vehicle. She admitted guilt, gave me her insurance details etc and I proceeded to phone omnisure and follow their company procedure for a claim against them as opposed to using my insurance ( this would prevent increased premiums on my insurance and would also not affect my no claim bonus) Damages to my vehicle amounted to just on R30 000.00 and car hire around R8000.00 additional. Now keeping in mind this accident was in no way my fault, there was no reasonable time to take evasive measures, there was no speeding or just happened, she drive into me. Long story short omnisure offered a settlement of R3135.00 of a R38000.00 claim and there reasoning for this is that I was also guilty because

1. I never hooted???? 2. I never took reasonable evasive measures to prevent the accident..

For all intensive purposes I should have stopped the accident from happening by pressing a pause button of sorts, climbed out my vehicle, picked it up and placed it out of harms way, this would have obviously prevented the accident.... well I’m sorry omnisure it unfortunately does not work like that.

Please be advised that I will be informing every single person I know that omnisure are ****** and I’ve got tons of emails to back this up... the only way to redeem yourself is to pay the claim as per what I have sent in... I am in sales and believe me I know the pain I can bring your company... why must I pay for your insureds mistake at all. Does not dork like that.

0
Replies (10)
Old Mutual Insure
Old Mutual Insure's reply15 Jul 2019, 16:57
Official
Dear Sean L

We are investigating the matter and will revert with feedback shortly.
 
Kind Regards  
's update19 Jul 2019, 14:09
Reviewer Update
Well as we can all see old mutual’s get back to you shortly is get back to you never.... is this the kind of company you want to be insured with... I do think so!!!, bad for business company this
Old Mutual Insure
Old Mutual Insure's reply19 Jul 2019, 16:49
Official
Dear Sean

We are still investigating, feedback will be provided as soon as matter has been resolved.

Kind Regards
's update19 Jul 2019, 17:41
Reviewer Update
Another delay tactic from old mutual, hoping I will forget about it... we’ll im not that person I don’t forget... there is nothing to investigate... your insured caused the accident, your insured admitted this... as per the rules of the road of south African law I had the right of way, I took preventative measures to avoid but it was obviously too late thus your insured drove into my vehicle... full stop end of story.
Old Mutual Insure
Old Mutual Insure's reply22 Jul 2019, 16:19
Official
Dear Sean 

We have responded to you directly on the matter.

Our offer of settlement may not be acceptable to you but we are fair in how we make such offers. Should you doubt our approach, you can lodge the claim with your insure who can then pursue the recovery directly from us.

At the moment, we do not have any reason to review our offer of settlement.

Kind Regards
's update09 Aug 2019, 08:05
Reviewer Update
So yes you did respond directly on this matter,and you did review the claim and now you have doubled up your offer to me... sorry guys this is still not acceptable...
1. I never caused the accident, your insured did
2. I had right of way
I expect the claim to be covered in full, repairs and car hire, I will not settle until this is fine
Old Mutual Insure
Old Mutual Insure's reply12 Aug 2019, 12:42
Official
Dear Sean L

We confirm that our amended offer is final. Our offer of settlement may not be acceptable to you but we are fair in how we make such offers. Should you doubt our approach, you can lodge the claim with your insurer who can then pursue the recovery directly from us.

Kind Regards
's update07 Jan 2020, 07:58
Reviewer Update
And these guys still have not resolved the costs, if you are thinking about insurance, stay far far away from old Mutual insurance as you would probably find yourself in a legal battle of sorts
Old Mutual Insure
Old Mutual Insure's reply07 Jan 2020, 12:40
Official
Dear Sean L

as previously informed kindly note that our amended offer is final. You can lodge the claim with your insurer who can then pursue the recovery directly from us.

Kind Regards
's update07 Jan 2020, 12:47
Reviewer Update
Old mutual. Please note that your insured drove into my vehicle thus you are responsible for settlement of the repairs , I have not gone through my insureance and will not go through my insurance based on principal, you however need to take responsibility for 3rd party claims and pay them in full.... I have been and will not stop forwarding these messages to every single last person I can find and I’ll also be informing carte Blanche and various social
Media platforms of your poor standing in regards to this matter...