XN
Xolani N
1 reviews | Active since Feb 2021
06 Jul 2023, 15:19
Ominsure/Affinity **** insurance
On 8th May-23 I disputed a claim which was rejected by Affinity car insurance and I received acknowledgement email from Adv Hendrik Viljoen. They told me TAT of 25-30 days to hear from them. Today is 6 July, and 2 months later I haven't heard a single thing from them.
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Old Mutual Insure's replyOfficial
07 Jul 2023, 11:53Dear Xolani Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Assessor: Complaints & Continuous Improvement
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply07 Jul 2023, 11:53
Official
Dear Xolani Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Assessor: Complaints & Continuous Improvement
Assessor: Complaints & Continuous Improvement