Ominsure (Old Mutual) Stay away... It will almost seem as if they go out their way to deliver bad service

I am utterly disgusted with the level of service provided by Old Mutual. I have been waiting on a third party claim for 3 months now and still no success.

I was upset when we had to contact you guys 2 weeks after the original documentation was sent only to find out that nothing was being done about the claim because photos of the front of the vehicle were missing. Any feedback informing me of this would have been acceptable.

I was upset when a month later after I made contact again, that no one bother to let me know that you guys have captured my cell number incorrectly and again nothing was being done about the claim, even though I provided it numerous times and my email address was available...

I am now disgusted to find out that when I though the process was finally over that not only was my cell number incorrectly captured, but so was my name and as such payment cannot be made because I am not the owner of the vehicle. I still have the original email with all my documentation attached, and the really ironic part is how often those documents contain my name. (ID document, drivers licence, affidavit, I mean one is even the registration for the vehicle with my name attached)

The only person who has provided anything that resembles quality service was the third party vehicle assessor who made a point of getting hold of me when he needed information (who not surprisingly doesn't work for Old Mutual) .

Imagine that a business who doesn't wait for their customers to make contact when they cant continue the process because they need information...