OMinsure *********** staff and lack of knowledge. Pathetic service.

Staff at Finbro advisory are very ***********.

My vehicle was written off due to water damage. This incident occurred on 23 April 2019.

It is now 3 weeks later and my claim which is still not finalized as yet. I have continuouly called and emailed in this regard to get little or no progress.

My main problem is the wrong information and lack of knowledge when handling claims. I have asked the service advisor for my current value of my vehicle which was furnished to me.

Upon receiving the settlement figures I noticed that the current value is less and not the same as what is on the settlement figure. When I queried this they mentioned that they have given me a value from last year november.

Why must I now suffer for their incompetence and get short changed on my payout?

Who is going to be accountable for this?

Furthermore when dealing with the senior person in charge there was no apology or sympathy in agreeing that they have made a mistake.

This is peoples money that you are playing with. When paying premiums I didn't not complain. I pay without fail.

I want an explanation as to why I have been given a current value that was from last year and not the value of which I have requested at this present moment?