1 reviews | Active since Jun 2017

24 Oct 2022, 07:56

Ominsure don't cover geysers even under guarantee-maybe call out fee for Contents

When you take out contents you presume whatever happens in your home it could be a possible claim. If you break your cover of your cellphone or have a faulty geyser it isn't covered. Normally geysers 99 percent of the time would be covered. These are costly maintenance issues. They decided to possibly pay a call out fee. That's it. Geysers still under guarantee as well. So Kwikot Electrolux which is extremely unreliable with geyser and controller issues ignored 2 emails of mine in Cape Town. A good Samaritan plumber came to my rescue. Cut off corroded wiring and re-connected.

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply24 Oct 2022, 10:15
Official
Dear Lorne
 
Complaint about service 
  
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 
 
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. 
 
We look forward to resolving this matter in a manner that you will find satisfactory.
 
Yours sincerely

Assessor: Complaints & Continuous Improvement