AV
Arthur-Jay Valentyn
1 reviews | Active since Nov 2024
28 Nov 2024, 13:43
Ominsure
I have had an accident on 2024-08-03 and ominsure settled amount with me after the 45 day period and now i have to wait for 30 more days for the money to reflect but my car is still not fixed
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Old Mutual Insure's replyOfficial
29 Nov 2024, 09:35Dear Arthur-Jay
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply29 Nov 2024, 09:35
Official
Dear Arthur-Jay
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement