HW
Hennie W

1 reviews | Active since Jul 2012

21 Nov 2023, 14:10

OMI UBI is a hoax!

OMI UBI is a hoax! My broker suggested to download the App and save on my insurance, especially on the one vehicle we seldom use. The app (no person I or the broker could talk to) only acknowledge the odo-meter reading of it is logged before or on the 15th of the month. It will take you through the steppes after the 15th - but no discount on the insurance - not even the next month. I was in Namibia fir three months - nog a single kilometer driven on ant of the cars - and not a single discount on the insurance. Nowhere there is a single notice that you foreflight the benefit if you dend in your readings after the 15th, How much did I save on the few occasions I sent in the readings on time? Not even 5% on the premium. Wast of time!

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply21 Nov 2023, 14:17
Official
Dear Hennie  Complaint about service   We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.  We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.  We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerelyAssessor: Complaints & Continuous Improvement