AV
Anthea V

1 reviews | Active since Apr 2012

15 Mar 2022, 16:14

OMI TURNS A COMPLAINT INTO SOMETHING BEAUTIFUL

The matter in question was a claims complaint, insured was not happy with her vehicle repairs. Old Mutual Insure turned the whole experience around by sending their quality control motor manager to the client, and he sorted the matter out 100%. We now have a very happy client. Thanks to Nokulunga, now also arranging a basket of treats to apogise for the inconvenience caused, our insured will be blown away. Thank you OMI for that human touch which is so badly needed in our indutsry these days.

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply15 Mar 2022, 17:10
Official
 Dear  Anthea
 
 Thank you for the wonderful compliment, we will pass this on to the relevant department.
 
 Warm Regards
 
Consultant: Complaints Claims | People & Brand