SP
Shirley P
1 reviews | Active since May 2015
13 Nov 2020, 17:31
OMI refuses to pay weekend fee for emergency rental car delivery
My vehicle is in for repair at the panelbeaters. I need a rental vehicle. The application to Europcar was sent in at about 16h00 on Friday, 13 November. Europcar needs 2 hours to process and application which means they can only deliver the vehicle tomorrow (Saturday) morning. OMI refuses to cover the additional weekend cost which leaves me stranded for the weekend without a vehicle. Does Anna Anderson actually care about my circumstances that weren't of my own making?
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Old Mutual Insure's replyOfficial
16 Nov 2020, 09:41Dear Shirley
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply16 Nov 2020, 09:41
Official
Dear Shirley
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand