DF
David F

1 reviews | Active since Oct 2013

19 Feb 2025, 07:59

OMI Money means more than client loyalty

After being a client of OMI I was kicked to the curb. admittedly my premium was submitted late. Consequently, after 17 days I am still waiting for my money to be returned. There seems to be no haste or concern on their side. After repeated emails, which go unanswered phone calls that are not returned OMI think I will just go away. This will not happen. There was a claim pending since the beginning of December when the policy was cancelled, this helped up the payment that should have been made, you know what not my problem, yet you act together. I asked for the CEO's email, but this was ignored. OMI has shown that after 23 years loyalty means nothing and money is all they care about. Of course, there have been the obligatory sorry and thank you for bringing it to management's attention, but even management is inept and useless. I have referred many people to my brokers and OMI - Never again, stay away from OMI. They are a bunch of *******. I bet my bottom-dollar OMI ignores this review on HELLO Peter, Sies OMI SIES

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply19 Feb 2025, 11:47
Official
Dear David 
 
Complaint about service 
  
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 
 
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. 
 
We look forward to resolving this matter in a manner that you will find satisfactory. 
 
Yours sincerely 
Assessor: Complaints & Continuous Improvement