OMI covering up mistakes

Good day

I am Bernard Ellis

Fathima Hamid team leader motor back office at claims made a mistake they send my chery tigo 4 pro to the wrong panel beaters that was not approved to work on the motor

the dealership kept the car for 30 day without doing anything to the verchile my car rental is 30 days they relised the mistake that was made and said claim has to start off fresh now Fathima and her team at omi just gave me 20 day to sort the car out instead off 30 days as per normal i dont believe it is fare to penalize customers for these mistakes trying to get hold of anyone at omi is close to impossible