NM
Nadia M
1 reviews | Active since Jun 2011
04 Dec 2018, 13:34
OM Insure - just plain terrible
I have asked them to stop my stop order 3 months ago and move to a debit order, they still have not! I have asked them to cancel my policy with immediate effect, they still have not - I am now covered my two insurance companies because of their failure to act on instruction and tardiness. I demand that my cancellation be backdated and I be refunded for December.
I will revert to the ombudsman in 24 hours.
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Old Mutual Insure's replyOfficial
06 Dec 2018, 08:45Dear Nadia Thank you for raising your complaint on Hello Peter. We have escalated your complaint to our personal line underwriting department who will assist you urgently.
We would like to apologize for any inconvenience caused. Kind Regards
We would like to apologize for any inconvenience caused. Kind Regards
Old Mutual Insure's reply06 Dec 2018, 08:45
Official
Dear Nadia Thank you for raising your complaint on Hello Peter. We have escalated your complaint to our personal line underwriting department who will assist you urgently.
We would like to apologize for any inconvenience caused. Kind Regards
We would like to apologize for any inconvenience caused. Kind Regards