OM Insure - Immense Lack of Service to their Clients

Being a client with OM Insure for more than 30 years, it was really shocking to be treated by an assessor (Mr Lucky Nko) with such a condescending character. I have forwarded Mr Nko emails with no response, and he almost never answers his cell phone. His appointed contractor Mr Raeef c/o Seaboard Contractors has does not respond to his messages either and always hectic as he informs. It is really sad that in these times that “Customer Service” to OM Insure and their respective staff is nothing but mere words. I lodged a claim with OM Insure late Dec-21, to date my claim is still awaiting an assessment outcome by the assessor Lucky Nko and his contractor Mr Raeef c/o Seaboard Construction. Mr Lucky Nko came over to the house early Jan-22 to assess the damages, and forgot to assess a respective area of the claim. He requested me the week of the 17th Jan-22 to take pics and forward them to his contractor Seaboard Construction and himself for assessment. When I enquired with Lucky Nko on Friday Morning 21st Jan-22 (almost a week later), I suddenly received a message from the contractor Seaboard Construction (approximately a week later informing that he was too hectic). I have to question the vendor base of contractors that OM Insure hire to service their short term clients, not to mention the in-house assessor team. I quote Mr Luck Nko’s email to me this morning 24th Jan-22: “Good Morning Mr. *** Thank you for you photos, I can see dampness to walls and this is mainly caused by moist grounds over a period of time. Moist and dampness are not covered by the policy.” My response to Mr. Luck Nko: “Good Day Lucky Further to receiving your email, I have tried to call you, with no success. Just to highlight, the dampness is not as a result of moist grounds over time, my house was renovated as of late last year, and therefore 100% sure it was not as a result of moist grounds over a period of time, as you have stated. I would really appreciate it if you are able to facilitate a proper due diligence, rather than base your assessment on assumptions. I thank you for your understanding, and trust you will be able to provide some time to my matter (as we lost a week due to your contractor being too Hectic to assist) thus making it approximately a month to date. I look forward to hearing from you. Kind Regards Mr. X” Sad to say, no response to my call to Mr. Lucky Nko this morning 24th Jan-22, nor did I receive a response to my email. As for Seaboard Contractors, they are “hectic” as they inform, and unable to respond or assist for that matter. Is this the customer service that OM Insure provide to their clients?, while the Insurer market are fighting for business.