RM
Rani M
1 reviews | Active since May 2022
22 Mar 2024, 11:56
OM Insure Contractor negligence
Still got an ongoing issue with. Nit solved since April 2021. Damaged items , ****** items and payment for pain and suffering was not sorted out. It was their contractor that the assessor sent to us that caused damage to my property. OM insure hasn't been helpful. To top it off, they escalated the claim for damages caused by the contractor and because of their negligence I haven't been able to get a lower premium. OM Insure failed to sort out the matter.
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual Insure's replyOfficial
22 Mar 2024, 12:14Dear Rani Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Assessor: Complaints & Continuous Improvement
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply22 Mar 2024, 12:14
Official
Dear Rani Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Assessor: Complaints & Continuous Improvement
Assessor: Complaints & Continuous Improvement