KG
Khaya G

1 reviews | Active since Jul 2014

13 Feb 2020, 13:20

OM Insure claim processing and service is terrible

They do not care about the claimants these people. *********** officials who write letters with multiple errors but take no accountability. Response times take long even if you have submitted all documents. I am dealing with an arrogant Buntu Shika, utter useless. They refer you to Fixico to fix your car but they write that they accept no responsibility for bad quality workmanship from Fixico that they appointed unilaterally in the first place. It feels like you are dealing with a government institution in the Eastern Cape...now I am not surprised by the family that brought a body bag when claiming for funeral benefits...

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply13 Feb 2020, 15:41
Official
Dear Khaya



Complaint about service 

 

We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 

 

We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. 

 

We look forward to resolving this matter in a manner that you will find satisfactory.

 

Yours sincerely

Consultant: Complaints Claims | People & Brand