JK
Jaco K
1 reviews | Active since Aug 2023
29 Aug 2023, 10:19
Olm Mutaul insure WORST SERVICE EVER
POOR SERVICE I have been struggling with a Rain/Flood claim since 1 May 2023 and due to the delay, we have been flooded twice our property is a small holding and does not have municipal sewerage system. I have a claim for R53000.00 and my property is insured for R***,00 and we are told we are under insured they only want to pay 50% of the claim. The claim is not even 2% of the sum insured and the assessor visited the property but did valuation on property across the road totally *********** in there duties.
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Replies (1)Old Mutual Insure's replyOfficial
29 Aug 2023, 14:07Dear Jaco
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply29 Aug 2023, 14:07
Official
Dear Jaco
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
