LJ
Leandri J

1 reviews | Active since Oct 2019

14 Oct 2019, 09:25

Old Mutual you are TERRIBLE !

I don’t understand that a claim can take 2 months to be settled . I sent in my claim for a ring that got lost on the 20th of August. Only a month later the assessor phoned me to hear what and how it happend. I am still waiting on feedback as to how far my claim is - Last week I got feedback at last - They got a quote to replace the ring for almost half of what I insured it for. And at a jeweler who's work is not up to standard at all. Old mutual I am very disappointed in your client service- i am not happy on the waiting period And i did not insure my products for an amount for you to see if you can replace it for less.

I am taking this matter further to the Ombudsman- and i am taking away all my products from you. I will never recommend you to ANY person, family of friend!!!!!!!!!

0
Replies (1)
Old Mutual Insure
Old Mutual Insure's reply14 Oct 2019, 10:43
Official
Hi Leandri

I acknowledge receipt of your complaint, this matter will be investigated and I will be in contact with you.
Regards
Brent Sellidon 
Old Mutual Complaints management