RS
Reeza S
1 reviews | Active since Jun 2019
01 Mar 2022, 12:19
Old Mutual, why did I Sign?
Seeing that I cannot communicate with you, I will have to put you on blast. Calls ringing off the hook, inconsistent under supervision reps, the list goes on. I logged a claim on Saturday, it’s now Tuesday, no claim correspondence, just excuses. No direct face to face walk in, just telephonic. Agents saying my item claimed for isn’t covered. There will be accountability, I promise you.
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Replies (2)
Old Mutual Insure's replyOfficial
01 Mar 2022, 14:07 Dear Reeza Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply01 Mar 2022, 14:07
Official
Dear Reeza Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand
RS
Reeza S's updateReviewer Update
01 Mar 2022, 16:21So after the above response, I supply the necessary details and as I am a traditional man, i pick up the phone and make contact with the person. Phone is engaged, I think, ok, let’s try the 086 number instead. Agent on the other side says he will pass my details on to Maritza. No response. I tried calling Maritza on her 011 number for the last hour and a half. It’s engaged.
Communication seems to be non existent with this insurer. My anxiety is through the roof, I’m not happy. Still no claims advisor attached to my claim. No call back, peace of mind out the window. Insurance is supposed to place you in the same position you were before the event. Where am I now?
Communication seems to be non existent with this insurer. My anxiety is through the roof, I’m not happy. Still no claims advisor attached to my claim. No call back, peace of mind out the window. Insurance is supposed to place you in the same position you were before the event. Where am I now?
RS
Reeza S's update01 Mar 2022, 16:21
Reviewer Update
So after the above response, I supply the necessary details and as I am a traditional man, i pick up the phone and make contact with the person. Phone is engaged, I think, ok, let’s try the 086 number instead. Agent on the other side says he will pass my details on to Maritza. No response. I tried calling Maritza on her 011 number for the last hour and a half. It’s engaged.
Communication seems to be non existent with this insurer. My anxiety is through the roof, I’m not happy. Still no claims advisor attached to my claim. No call back, peace of mind out the window. Insurance is supposed to place you in the same position you were before the event. Where am I now?
Communication seems to be non existent with this insurer. My anxiety is through the roof, I’m not happy. Still no claims advisor attached to my claim. No call back, peace of mind out the window. Insurance is supposed to place you in the same position you were before the event. Where am I now?