ZS
Zayd S
1 reviews | Active since Aug 2022
05 Aug 2022, 13:31
OLD MUTUAL WEALTH INSURE POOR SERVICE
I registered a claim TWICE on the app. I received a message on both occassions that the claim was received and that I will receive a call within 24 hours...no call received. I called the call centre and made an appointment with a lady to call me at a certain time to register the claim. To date, no one called me!
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Old Mutual Insure's replyOfficial
05 Aug 2022, 14:17Dear Kirsten Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Consultant: Complaints Claims | People & Brand
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply05 Aug 2022, 14:17
Official
Dear Kirsten Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Consultant: Complaints Claims | People & Brand
Consultant: Complaints Claims | People & Brand