Old mutual vehicle accident claim- unfair and degrading treatment of clients

Absolutely disgusting service received from Old Mutual. You pay an arm and leg premium to them but when it comes to claim payments they mess you around and treat you like a ******** for your own vehicle!!!! I had an accident on 20/05/2019 and to date I have received no response regarding repairing of my vehicle. The only response I get is that my claim is "being investigated". I was in a traumatic accident, my vehicle damaged and I was injured. All the information claim forms, saps case numbers, etc were sent to Old Mutual. They even refused to pay my towing bill which I had to pay. They then appointed an investigator who requested all this information and more all of which were provided again. They also requested me to re-live the accident and go back to the accident scene so they can investigate again. I am being asked questions about dynamics of an accident and how parts are damaged!!! Furthermore my vehicle and I are being subjected to forensic investigations by a third party, all this without any valid reasons. My vehicle is being tampered with and parts removed, by an outside company now by the request of Old Mutual,while it is still under manufacturer warranty. When Old mutual takes your premiums, all is good and well and about trust and good faith, however when you are injured and your vehicle damaged in an accident they treat you like *********. It has been almost two months and I have been asked to wait indefinitely. This is not acceptable Old Mutual, you should fulfill your obligations to me and stop treating me as a customer so unfairly!!!!